CouriersPlease deliveries spiked across the network by 80 per cent, between March and October, compared with the same period last year.
Unsurprisingly given the double-lockdown Victoria was the stand-out state, experiencing the strongest growth across the country, a rise of 150 per cent.
In response to the growth CouriersPlease (CP) boosted its franchisee network by more than 40 per cent, increased staff numbers by 30 per cent and hired hundreds of extra drivers.
The logistics business opened six new facilities across New South Wales, Queensland, Western Australia and ACT to improve processing capabilities and technology improvements were also made.
CP invested millions in technology to minimise delays, particularly with peak period around the corner. It also rolled out its new driver app, CPGo and launched its self-service returns platform, Boomerang, with its partner Hubbed – an Australian parcel pick-up and drop-off network.
Mark McGinley, CEO of CP, believes the growth and initiatives implemented this year have helped prepare operations for the Christmas boom.
In fact CP is forecasting a 35 to 50 per cent growth in deliveries in the lead up to the festive season on top of existing volume growth.
McGinley said “We were quick to implement improvements across the business when we experienced the first spike in volumes and forecasted that the growth would continue.
“We are an agile and responsive logistics partner working closely with our customers to provide them the products and service levels that they require to grow their business during these uncertain times. As a result, we feel we are in the best position we have ever been to respond to the expected exponential demand this quarter.
“Due to the passion and commitment of our staff and franchisees we have handled the extremely high volumes of work with great efficiency and have maintained our high service levels. We are proud to have provided our franchisees and employees a safe working environment and we are delighted to have been able to support hundreds of others with financial support when other industries were forced to close down.”
