Karen Matthews

Karen Matthews is a business reinvention expert, with over 25 years experience leading business turnaround, change and growth. Her successes include Ella Bache, Freedom and Myer. Karen has received several awards for her leadership in franchising including NSW Telstra Business Woman Year and PWC Franchise Woman Year.

From the author

Franchise performance metrics are crucial

Do your franchisees have the right numbers?

Having run a franchise business for many years, I understand the importance of performance metrics as an invaluable tool...