Customer experience
FollowCustomer experience Archives
Anytime Fitness investigates fake signature sign-up complaints
The gym chain is reviewing documentation, systems and processes to establish the facts.
BFT launches in-studio event to diversify franchisee revenue
Australian fitness chain Body Fit Training (BFT) is launching an in-studio competitive event designed to diversify franc...
KFC unveils refreshed menu, branding and store concepts
KFC is exploring more mix-and-match choices and flavour in its expanded menu.
The Coffee Club promises free remakes if your order isn’t perfect
The guarantee covers all 16 espresso-based drinks.
Grill’d donates $90K to My Room Children’s Cancer Charity
Oscar Piastri is ambassador for both Grill'd and My Room and fronts the campaign.
Aramex self-service portal draws 250,000 sign-ups
The self-service portal has helped reduce customer service enquiries.
Poolwerx unveils high-tech energy-saving system
The high-tech system can generate energy savings of up to 40 per cent.
The Coffee Club trials member pricing in loyalty program shake-up
Member benefits include discounted pricing across popular menu items.
Strong Pilates unveils in-studio connected training experience
The new Connect system is powered by integrated tablets.
Music licensing is shifting from a legal obligation to a brand virtue
There's a growing expectation that businesses operate ethically and within the law.