Customer experience
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Attracting, winning, and retaining a new breed of value-driven consumer
Most consumers confirmed they have recently reduced spending across all categories
Specsavers’ ops upgrade wins innovation award
Specsavers is planning a workforce management system upgrade in 2024.
Subway launches delivery service
Subway is offering free delivery on the app orders from 18 September until 1 October.
Mantra Melbourne Airport multi-million dollar refurb announced
The hotel will invest in remodelling its guestrooms, restaurant and bar.
Carpet Court revamps website, celebrates 50 years in business
Carpet Court has revealed its newly revamped website as part of its strategy to provide a seamless and engaging digital ...
Accor Pacific hotels invest $300m in renos and refurbs
The hotel group’s partners have invested more than $300 million in hotel renovations and refurbishments since the ...
Chemist Warehouse extends Fast Pharmacy delivery program to 50km
The retailer will use its stores as micro-fulfilment centres, reducing long-haul shipping issues.
Domino’s unveils time-saving concept store
The Hamilton outlet also boasts a Discovery Centre showcasing the brand's history.
Australia Post to trial fitting rooms in e-commerce twist
The fitout will help customers try on clothes ordered online as part of the Community Hub@Post initiative.
Priceline unveils mobile-led website
The chain's new site will maintain store-based online order fulfilment.