Aramex Oceania’s shift toward self-service has resulted in a 10 per drop in customer service enquiries.
Six months after rolling out its Receiving Mode feature within the aramexConnect portal, 250,000 customers have signed up to the self-service delivery portal.
By providing a centralised desktop and mobile dashboard, Aramex allows users to track deliveries with precision, access photo-proof of delivery and manage redeliveries with a few simple clicks.
Usage patterns show that users are highly intentional, with 10am the peak hour for checking the app.
Mark Little, regional director of Aramex Oceania, said the feature is a direct response to evolving expectations.
“Customers want fewer unknowns and more control without having to pick up the phone,” Little said.
