McDonald’s suffers global tech outage

McDonald's global outage
Stores in Japan were among those affected by the tech disruption. (Source: Bigstock)

All McDonald’s restaurants worldwide are open and operating after a global technical outage forced some restaurants to limit their service, or close.

The outage occurred on Friday 15 March, and according to the fast food giant was not a cybersecurity issue. It was caused by a third-party provider during a configuration change.

The outage affected ordering capabilities, with customers in some regions unable to use mobile ordering and self-serve kiosks.

Media reports indicate the outage affected stores worldwide including Australia, Japan, Hong Kong, New Zealand and the UK.

Responding to the outage, Brian Rice, EVP, Global Chief Information Officer, said the problem was quickly identified and corrected.

A message sent to franchisees and employees said “Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages. I understand that this impacts you, your restaurant teams and our customers. What happened today has been an exception to the norm, and we are working with absolute urgency to resolve it. Thank you for your patience, and we sincerely apologize for any inconvenience this has caused.”

On Saturday 16 March Rice confirmed all restaurants were open and serving customers.