Customer experience
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Gong Cha unveils global 2.0 model to boost store performance
An automated drink-making system provides real-time operational data.
Gloria Jean’s unveils next-gen store design
The new format is designed to boost efficiency and emotional connection.
Bakers Delight unveils small footprint bakery to kickstart growth
The new store format reduces costs and delivers operational efficiencies.
How audio branding can boost your business
Sales can drop when staff have influence over the music selection.
McDonald’s offers one-year price freeze on its McSmart meal
Customers can buy a McSmart meal for less than $7.
Hog’s Breath Cafe kickstarts turnaround strategy with new menu
New items will grow key categories for Hog's Breath.
Anytime Fitness teams up with Apple Fitness+
Members gain access to thousands of workouts and meditations.
Gami Chicken targets budget diners with value offers
Gami will introduce immersive dining experiences for customers.
Brooklyn Donuts drops coffee price in NSW, ACT
A $3 coffee will be available at Brooklyn Donut stores in NSW and ACT stores from 4 April.
Taco Bell tempts late night concert-goers with latest initiative
The Encore Hours concept proved successful in the UK.